Privacy Policy

What information we collect

We may collect personal information that you provide when you:

• Submit an enquiry through our website
• Contact us through our website or by phone
• Make a booking or booking enquiry
• Apply to become a partner
• Subscribe to our newsletter, updates or marketing communications

The information we collect may include:

• Name
• Email address
• Phone number
• Address
• Booking details, including destination, hire dates, duration and ebike preferences
• Rider height and weight
• Cargo ebike passenger numbers, ages and weights
• Payment and transaction information, where applicable
• Business information for partner applications
• Newsletter subscription preferences and consent records
• Any other information you choose to provide

Rider and passenger information

We collect rider height and weight to help identify suitable ebikes and check the bike’s weight limits.

For cargo ebike enquiries, we may also collect passenger ages and weights to help determine suitable passenger capacity, seating and equipment.

This may include information about children and infants. Where a booking request includes information about children, the person submitting the request must have the authority to provide that information.

We use rider and passenger information to assess booking requirements and arrange suitable ebikes. We do not use rider or passenger height, weight or age information for newsletter marketing.

When you visit our website, we may also collect information about how you use the site, including pages visited, browser type, device information, IP address and general website usage data.

How we use your information

We may use your information to:

• Respond to enquiries and requests
• Facilitate bookings and booking enquiries
• Check ebike availability, suitability, passenger capacity and weight limits
• Arrange suitable ebikes and any required passenger seating or equipment
• Process payments and booking transactions
• Communicate with customers and partners
• Provide customer support
• Improve our website, content and services
• Send newsletters and marketing communications where you have consented or where otherwise permitted by law
• Comply with legal and regulatory obligations

Newsletter and marketing communications

You may choose to subscribe to occasional emails from Explore More by Bike about new rides, destinations, ebike hire and special offers. You can unsubscribe at any time.

Newsletter subscriptions are optional and separate from booking requests. You can submit a booking request without subscribing to marketing communications.

When you subscribe, we may record your email address, subscription preferences, the date and method of consent, and where you subscribed.

We may use an email marketing service provider to manage our subscriber list and send communications on our behalf.

You may unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from contacting you about an existing booking, enquiry or other necessary service matter.

Sharing your information

We may share relevant personal information with:

• Bike hire providers and business partners where necessary to check availability, assess suitability or arrange a booking
• Payment providers and booking systems used to process transactions
• Service providers that help us operate our website and business, including hosting, email, analytics and marketing platforms
• Government authorities, regulators or law enforcement where required by law

Where necessary, booking information shared with bike hire providers may include rider height and weight, passenger ages and weights, and other details required to arrange a suitable ebike.

We only share information relevant to the service being arranged.

We do not sell your personal information to third parties.

Payment information

Submitting a booking request through Explore More by Bike does not require payment or confirm a booking.

Where a booking proceeds, payment may be arranged through Explore More by Bike or a third party payment provider or booking platform.

Where third party providers are used, payment information may be collected, processed and stored in accordance with their privacy policies and security practices.

We take reasonable steps to ensure that payment information is handled securely. However, we do not control the privacy or security practices of third party payment providers.

Cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We may use analytics and marketing tools to help improve website performance, content, advertising effectiveness and user experience.

You can control or delete cookies through your browser settings. Disabling some cookies or similar technologies may affect the functionality of certain website features or third party services.

Affiliate links and third party booking services

Explore More by Bike may include affiliate links to third party travel, accommodation, activity, retail and other service providers.

When you follow an affiliate link, you may be redirected to a third party website or booking platform. Explore More by Bike may receive a commission if you make a booking or purchase through an affiliate link.

Affiliate and booking partners may collect and process information when you interact with their websites or services. This may include information about your device, referral source, booking or transaction, destination and other information required to provide their services and attribute affiliate commissions.

Explore More by Bike does not control the privacy practices of third party affiliate or booking providers. We encourage you to review the privacy policy of the relevant provider before providing personal information or completing a booking.

Overseas processing and disclosure

Some of the service providers, booking platforms, affiliate partners, technology providers and other third parties we use may operate or store and process information outside Australia.

As a result, personal information may in some circumstances be disclosed to recipients outside Australia. The countries involved may vary depending on the particular service or provider being used.

Where applicable, third party providers handle personal information in accordance with their own privacy policies and applicable laws.

Where personal information is disclosed to overseas service providers, we take reasonable steps to protect that information in accordance with applicable Australian privacy requirements.

Data security

We take reasonable steps to protect personal information from unauthorised access, misuse, disclosure, alteration or loss.

We limit access to personal information to those who need it for booking arrangements, customer support or other legitimate business purposes.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information for as long as reasonably necessary to manage bookings, provide our services and meet our business and legal obligations, including Australian tax record-keeping requirements.

Rider height and weight, and cargo passenger ages and weights, are collected to assess suitability and arrange bookings. We take reasonable steps to remove or de-identify this information when it is no longer required for booking arrangements or other legitimate business or legal purposes.

We may retain de-identified booking information for business reporting and analysis, provided individuals cannot reasonably be identified.

We retain newsletter subscription and consent records as necessary to manage subscriptions, demonstrate consent and respect unsubscribe requests.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless we are required or permitted by law to retain it.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to request that information be corrected if it is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or correcting personal information.

To make an access or correction request, please use our Contact Us form.

Privacy questions and complaints

If you have a question or concern about how we have handled your personal information, or wish to make a privacy complaint, please use our Contact Us form.

Please provide enough information for us to understand and investigate your concern.

We will investigate privacy complaints and aim to respond within 30 days. If you are dissatisfied with our response, and Australian privacy law provides that right, you may be able to complain to the Office of the Australian Information Commissioner.

Third party websites

Our website may contain links to third party websites. We are not responsible for the privacy practices, policies or content of those websites.

We encourage you to review the privacy policies of third party websites before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The current version will be published on this page with the date it was last updated.

Last updated: 10 October 2026

Contact us

If you have any questions, requests or concerns about this Privacy Policy or how we handle personal information, please use our Contact Us form.