Privacy Policy
At Explore More By Bike, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
What Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit an enquiry through our website
- Contact us by email or phone
- Make a booking or booking enquiry
- Apply to become a partner
- Subscribe to updates or marketing communications
The information we collect may include:
- Name
- Email address
- Phone number
- Address
- Booking information
- Payment information
- Business information (for partner applications)
- Any other information you choose to provide
When you visit our website, we may also collect information about how you use the site, including pages visited, browser type, device information, IP address, and general website usage data.
How We Use Your Information
We may use your information to:
- Respond to enquiries and requests
- Facilitate bookings and booking enquiries
- Process payments and booking transactions
- Communicate with customers and partners
- Provide customer support
- Improve our website and services
- Send marketing communications where permitted by law
- Comply with legal and regulatory obligations
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.
Sharing Your Information
We may share your information with:
- Bike hire operators and partners where necessary to facilitate a booking or enquiry
- Payment providers and booking systems used to process transactions
- Service providers that help us operate our website and business, including hosting, email, analytics, and marketing platforms
- Government authorities, regulators, or law enforcement where required by law
We do not sell your personal information to third parties.
Payment Information
Payments made through Explore More By Bike may be processed either directly by us or through trusted third party payment providers and booking platforms.
Where third party providers are used, payment information may be collected, processed, and stored in accordance with their privacy policies and security practices.
We take reasonable steps to ensure that payment information is handled securely. However, we do not control the privacy or security practices of third party payment providers.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
We may use analytics and marketing tools to help improve website performance, content, advertising effectiveness, and user experience.
You can control cookie preferences through your browser settings.
Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse, disclosure, alteration, or loss.
While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.
Third Party Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@exploremorebybike.com