What happens if something goes wrong during your ride?

Issues are rare, but it helps to know what to do.

Explore More By Bike helps you find and book ebike rides, but your operator is responsible for the service and support during your ride.

1. Contact the operator first

What this means

• they are responsible for the service
• they can provide immediate support

2. Follow their instructions

What this means

• they may guide you to a solution
• support depends on the situation

3. Explore More By Bike can assist if needed

What this means

• Explore More By Bike can help with communication
• final resolution sits with the operator

Quick reality check

• issues are uncommon
• the operator is your first point of contact
• support depends on the situation
• Explore More By Bike can assist if needed

Bottom line

Contact the operator first. They are best placed to resolve issues during your ride.

Related Guides

• What happens if the battery runs low on an ebike
• What happens if you need to cancel or change your ebike booking