What happens if you need to cancel or change your ebike booking?

Plans can change. It is important to know what to expect before you book.

Hands gripping the handlebar of an electric bicycle, showcasing the digital display screen for speed and battery status.

Explore More By Bike manages your booking, so cancellations and changes can be handled through your booking confirmation.

1. Free cancellation up to 24 hours

What this means

  • cancel 24 hours or more before your ride for a full refund
  • no need to contact multiple parties

Tip

  • use your booking confirmation to cancel early

2. Changes can be requested

What this means

  • you can request to change your date or time
  • changes depend on availability

Tip

  • submit changes as early as possible

3. Cancellations within 24 hours

What this means

  • bookings cancelled within 24 hours are non refundable

Tip

  • cancel before the 24 hour cut off to receive a full refund

4. No shows are not refunded

What this means

  • missing your booking is treated as a cancellation
  • no refund applies

Tip

  • contact the operator if you are running late

Quick checklist before you ride

  • non refundable within 24 hours
  • changes handled through your booking
  • no shows are not refunded

Bottom line

Explore More By Bike simplifies cancellations and changes by managing your booking in one place.

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